When will I get my order?
We ship within 1–3 business days. Delivery times depend on where you are and the shipping option you choose at checkout.
If there’s a sale or holiday rush, it might take a little longer — but we’re moving as fast as we can.

How long does it take?
Shipping timelines come straight from the courier. What you pay for doesn’t always guarantee the speed — once it leaves us, it’s out of our hands.

Taxes, Duties & Surprise Fees
🇺🇸 U.S. orders
Duty-free delivery. No surprise fees at the door — we’ve taken care of customs.

🇨🇦 Canadian orders
No duties (we ship from Canada). Taxes are calculated at checkout.

🌍 International orders
Duties are charged at delivery and vary by country. We don’t know the exact amount (your country makes the rules), but we do our best to keep them low where we can.

Packages refused or returned due to unpaid fees won’t be refunded.

Lost, delayed, or went MIA?
Once your order ships, it’s in the courier’s care. If your tracking says delivered but your porch is empty, check with a neighbour (or blame a porch pirate). You’ll need to file a claim with your local carrier. We’re not responsible for delays, lost items, or anything marked delivered that doesn’t show up — and we can’t offer refunds or replacements for those cases.

Can I change or cancel my order?
Once an order is placed, it’s final — no edits, swaps, or cancellations. Even if you email us two seconds later. So please double (okay, triple) check your cart and address before you check out.

Make sure your address is right
We ship to the address you enter. If it’s wrong, incomplete, or missing details and your order gets returned, we won’t be able to refund you. We also can’t change your address once it’s shipped — no exceptions.

Refused a package?
We don’t offer refunds for refused deliveries — so we recommend accepting the cuteness when it arrives.