When will I get my order?
We get to work fast — your order ships within 1–3 business days. After that, delivery depends on your location and the shipping option you pick at checkout.
P.S. If there’s a sale, things might move a little slower — we promise it’s worth the wait.

How long does it take?
You’ll see all the shipping options (and estimated delivery times) at checkout. Choose what works best for you.

Taxes, duties & surprise fees
Our prices don’t include customs, duties, or taxes. If you're outside Canada, your country might add a few extras at the door. Those are on you.
We don’t issue refunds for packages that get refused or returned to us.

Lost, delayed, or disappeared into thin air?
Once it leaves us, it’s in the courier’s hands. If your tracking says delivered but your porch is mysteriously empty, it may have been adopted by a porch pirate or check with your neighbour. You’ll need to file a claim with your local carrier — we can’t refund or replace orders once they’ve shipped.

Can I edit or cancel my order?
Sadly, no. Once it’s placed, it’s final. No changes, no cancellations — even if you message us two seconds later. Triple-check your cart (and your shipping address) before checking out.

Make sure your address is right
We ship to the exact address you enter. If it’s wrong, incomplete, or missing an apartment number and gets returned — we won’t be able to refund you. And we can’t update addresses once your order’s on the way.

Refused a package?
We don’t offer refunds for refused deliveries — so we recommend accepting the cuteness when it arrives.