Privacy policy

Privacy Policy

Last Updated: August 13, 2026

Honey Hijabs Ltd. ("Honey Hijabs," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, communicate with us, subscribe to our marketing communications, leave a product review, or otherwise interact with our products and services (collectively, the "Services").

Our online store is powered by Shopify, which enables us to securely provide our Services to customers around the world.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our Services. We may collect the following categories of personal information.

Contact Information

We may collect:

Name
Email address
Telephone number
Billing address
Shipping address

Payment Information

When you place an order, we collect information necessary to process your payment, including:

Payment method
Billing information
Transaction details
Payment confirmations

Payments are securely processed by our payment providers. Honey Hijabs does not store your complete credit or debit card information.

Account Information

If you create an account with us, we may collect:

Username
Password
Saved addresses
Shopping preferences
Account settings

Order Information

We may collect information relating to your shopping activity, including:

Products viewed
Products added to your shopping cart
Wishlist items
Purchase history
Returns
Exchanges
Cancellations

Communications

When you contact us, leave a product review, subscribe to our marketing communications, or otherwise communicate with us, we may collect the information you choose to provide, including emails, messages, reviews, ratings, photographs, and customer service correspondence.

Device & Technical Information

When you visit our website, we may automatically collect technical information such as:

IP address
Browser type and version
Device type
Operating system
Language preferences
Device identifiers
Internet connection information
Website diagnostic information

Website Usage Information

We automatically collect information about how you use our website, including:

Pages visited
Products viewed
Search terms
Time spent on pages
Clicks and navigation
Shopping cart activity
Referring websites
Session activity

This information helps us improve our website, better understand customer preferences, enhance security, and improve your shopping experience.

How We Collect Your Personal Information

We collect personal information in several ways.

Information You Provide Directly

You may provide personal information when you:

Place an order
Create an account
Contact our customer support team
Subscribe to marketing emails
Submit a product review
Participate in promotions, surveys, or giveaways
Otherwise communicate with us

You are responsible for ensuring that the information you provide is accurate and up to date.

Information Collected Automatically

When you visit our website, we and our trusted service providers may automatically collect certain information through cookies, pixels, analytics tools, session recording technologies, and similar technologies.

These technologies help us:

Operate and secure our website
Remember your preferences
Improve website performance
Understand how visitors use our website
Measure the effectiveness of our marketing
Detect technical issues
Prevent fraud and abuse
Improve your overall shopping experience

You can control certain cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

Information We Receive from Third Parties

We may receive information from trusted third parties that help us operate our business, including:

Shopify
Payment processors
Shipping and fulfillment providers
Marketing providers
Analytics providers
Fraud prevention providers
Customer support providers
Loyalty and rewards providers
Product review providers
Website functionality providers
Other service providers that support our business operations

We may also receive updated shipping or address information from shipping partners to help ensure successful delivery of your orders.

How We Use Your Personal Information

We use your personal information only where we have a legitimate business purpose and as permitted by applicable law.

To Process and Fulfill Your Orders

We use your information to:

Process payments
Fulfill orders
Arrange shipping and delivery
Process returns and exchanges
Provide order confirmations and shipping updates
Communicate with you about your purchases

To Manage Your Account

We use your information to:

Create and maintain your account
Verify your identity
Save your preferences
Remember your shopping cart
Provide customer support
Respond to your inquiries

To Improve Our Services

We use your information to:

Improve our website and Services
Analyze customer preferences and shopping trends
Develop new products and features
Improve website functionality and performance
Personalize your shopping experience
Recommend products that may be of interest to you

Marketing Communications

Where permitted by applicable law or with your consent, we may send you marketing communications about:

New product launches
Restocks
Promotions
Sales
Special offers
Collections
Brand news
Other updates from Honey Hijabs

You may unsubscribe from our marketing emails at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may continue to send important non-promotional communications relating to your orders, account, customer service requests, returns, exchanges, or other transactional matters.

Product Reviews

If you choose to submit a product review, we may publish your review, rating, and your name or chosen display name on our website. Any photographs or information you voluntarily include in your review may also be displayed publicly.

Fraud Prevention & Security

Protecting our customers and our business is extremely important to us.

We may use automated fraud detection technologies and trusted third-party fraud prevention providers to verify transactions, identify suspicious activity, prevent payment fraud, investigate chargebacks, protect customer accounts, and secure our Services.

Orders identified as potentially fraudulent may be automatically flagged for additional review, delayed, cancelled, or require further verification before they are accepted or fulfilled.

Legal Basis for Processing (EEA & UK)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, we process your personal information only where we have a valid legal basis to do so.

Depending on the circumstances, these legal bases may include:

Performing a contract with you, such as processing your order and providing our Services.
Complying with legal obligations.
Pursuing our legitimate business interests, including improving our Services, securing our website, preventing fraud, and communicating with our customers, provided those interests do not override your rights and freedoms.
Your consent, where required by applicable law. You may withdraw your consent at any time where processing is based on consent, although this will not affect the lawfulness of processing carried out before your consent was withdrawn.

Legal & Regulatory Compliance

We may use your personal information where necessary to:

Comply with applicable laws and regulations.
Respond to lawful requests from courts, regulators, or government authorities.
Enforce our Terms of Service and other policies.
Resolve disputes.
Protect the rights, property, and safety of Honey Hijabs, our customers, and others.
Detect, investigate, or prevent illegal, fraudulent, or harmful activities.

How We Share Your Personal Information

We only share your personal information when necessary to operate our business, provide our Services, fulfill your orders, comply with legal obligations, or protect our customers and business.

Depending on how you interact with our Services, we may share your personal information with trusted third-party service providers in the following categories:

Ecommerce Platform

Our online store is powered by Shopify, which provides the infrastructure necessary to operate our website, process orders, manage customer accounts, and facilitate secure checkout.

Payment Processors

We work with secure payment processors to process transactions, verify payments, detect fraud, and help protect against unauthorized activity.

Shipping & Fulfillment Providers

We may share information with shipping carriers, warehouse management systems, fulfillment partners, shipping software providers, and logistics companies in order to prepare, ship, track, and deliver your orders.

Customer Support & Business Operations

We use trusted providers that help us communicate with customers, respond to inquiries, manage customer service requests, and support our day-to-day business operations.

Email & Marketing Providers

We work with email marketing providers to send newsletters, promotional emails, abandoned cart reminders, product launches, restock notifications, and other communications that you have chosen to receive.

Website Analytics & Performance Providers

We use analytics and website performance providers to better understand how visitors interact with our website, improve functionality, troubleshoot technical issues, and optimize the customer experience.

Website Functionality Providers

We use trusted service providers that enhance the functionality of our website, including features such as search, navigation, product filtering, product recommendations, size guides, product options, swatches, loyalty features, and other customer experience improvements.

Customer Reviews & Loyalty Programs

If you choose to leave a review or participate in a loyalty or rewards program, we may share the information necessary to administer those services.

Fraud Prevention & Security Providers

We work with trusted providers that help detect fraudulent transactions, investigate suspicious activity, manage chargebacks, reduce payment fraud, and protect both our customers and Honey Hijabs.

Professional Advisors

Where necessary, we may share information with legal, accounting, financial, insurance, or other professional advisors.

Legal Requirements

We may disclose personal information if required to do so by law or where we believe disclosure is necessary to:

Comply with legal obligations.
Respond to lawful requests from government authorities or law enforcement.
Enforce our Terms of Service or other agreements.
Protect the rights, property, safety, or security of Honey Hijabs, our customers, or others.
Investigate fraud or other unlawful activities.

Honey Hijabs does not sell your personal information for monetary compensation.

We may share limited personal information with trusted service providers and business partners as described in this Privacy Policy solely to operate our business, provide our Services, improve your shopping experience, prevent fraud, comply with legal obligations, and, where permitted by law, deliver relevant marketing and advertising.

As our business evolves, we may add, remove, or replace service providers that perform similar services without updating this Privacy Policy each time.

Shopify

Our online store is hosted by Shopify.

When you visit our website, place an order, or create an account, Shopify may collect and process certain personal information in order to securely provide ecommerce services, process payments, host our website, maintain customer accounts, detect fraud, improve platform functionality, and support our business operations.

Some of your personal information may also be processed by Shopify in accordance with Shopify's own Privacy Policy.

For more information about how Shopify processes personal information, please visit Shopify's Privacy Policy.

Cookies & Similar Technologies

Like most ecommerce websites, Honey Hijabs and our trusted service providers use cookies, pixels, web beacons, analytics technologies, session recording tools, and similar technologies.

These technologies help us:

Operate and secure our website.
Keep your shopping cart active.
Remember your preferences.
Recognize returning visitors.
Improve website performance.
Analyze how visitors use our website.
Measure the effectiveness of advertising campaigns.
Personalize your shopping experience.
Detect fraud and abuse.

Some cookies are essential for our website to function properly. Others help us improve our Services or provide more relevant marketing.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Analytics & Advertising Technologies

We and our trusted service providers may use analytics and advertising technologies to better understand how customers interact with our website.

These technologies may collect information such as:

Pages visited
Products viewed
Search terms
Time spent on pages
Clicks and navigation
Device and browser information
General geographic location based on your IP address
Referral sources
Website performance information

This information helps us improve our website, optimize product discovery, understand customer behavior, measure advertising performance, troubleshoot technical issues, and improve your overall shopping experience.

Where required by applicable law, we will obtain your consent before using certain analytics or advertising technologies.

International Transfers

Honey Hijabs is based in Canada and proudly serves customers around the world.

As a result, your personal information may be collected, stored, processed, or transferred in Canada, the United States, or other countries where Shopify or our trusted service providers operate.

These countries may have privacy laws that differ from those in your country of residence.

Where required by applicable law, we use appropriate contractual, technical, and organizational safeguards to protect your personal information during international transfers.

By using our Services or providing your personal information, you acknowledge that your information may be transferred to and processed in countries outside your country of residence, subject to applicable legal safeguards where required.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

While we take appropriate steps to safeguard your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account has been compromised.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our Services.
Process transactions.
Maintain customer accounts.
Comply with legal, tax, accounting, and regulatory obligations.
Resolve disputes.
Enforce our agreements.
Protect our business and customers.

When personal information is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal data retention practices.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These rights are not absolute and may vary depending on your jurisdiction.

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information.
Request a copy of your personal information in a portable format.
Request that we restrict or object to certain processing of your personal information.
Withdraw your consent where our processing is based on consent.
Opt out of certain targeted advertising or profiling activities where permitted by applicable law.

To exercise any of these rights or submit a privacy-related request, please contact us at hey@honeyhijabs.com.

For your security, we may need to verify your identity before processing your request.

We will respond to your request within the timeframes required by applicable law.

Marketing Preferences

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

Please note that even if you opt out of receiving marketing communications, we may continue to send important non-promotional communications relating to:

Your orders
Shipping updates
Returns and exchanges
Customer service inquiries
Account information
Security notices
Legal or regulatory communications

Targeted Advertising

We and our trusted advertising partners may use cookies and similar technologies to provide advertising that is more relevant to your interests.

Depending on where you reside, you may have the right to opt out of certain targeted advertising activities.

Where required by applicable law, we recognize the Global Privacy Control (GPC) browser signal as a request to opt out of applicable data sharing for advertising purposes.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us and we will take reasonable steps to investigate and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services that are not owned or controlled by Honey Hijabs.

We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review the privacy policies of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our Services, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Where required by law, we will provide additional notice of material changes.

Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Honey Hijabs Ltd.
2967 Dundas St. W., #42
Toronto, ON M6P 1Z2
Canada

Email: hey@honeyhijabs.com

Phone: +1 (647) 547-3154

Additional Information for Certain Jurisdictions

If you reside in the European Economic Area (EEA), the United Kingdom, California, or another jurisdiction with specific privacy laws, you may have additional rights under applicable legislation.

Where applicable, Honey Hijabs will comply with the requirements of those laws regarding the collection, use, disclosure, storage, transfer, and protection of your personal information.

If you are not satisfied with our response to a privacy-related request or concern, you may have the right to lodge a complaint with your local privacy or data protection authority.

Questions About Your Privacy

We are committed to handling your personal information responsibly and transparently.

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us at hey@honeyhijabs.com. We'll be happy to assist you.